Agentic AI Red Teaming for Patient Access
Why patient-access leaders must prepare for software to search, call, and transact alongside patients across scheduling workflows.
Cole Lyons · Writing, research & publications
I follow healthcare problems from the front line to the data.
Clinical work, research, and building systems have shaped how I ask those questions.
Writing
How I think about care.
Making engineering part of healthcare’s work
Healthcare needs a durable place for people who build: engineering roles, usable data, and responsibility for what happens after a tool launches.
Patient Safety and the Slack in the Institutional Line
Patient safety begins when institutions treat ordinary operational friction as information, keep frontline signals connected to decisions, and act before harm repeats.
From Emerge to clinical AI: designing information around clinical work
What ICU information-design studies teach us about evaluating clinical AI: make changes, evidence, and unfinished work easier to recognize.
Research & Publications
Evidence of how I work.
Penn AQM Customer Service Workshop Evaluation
A Penn Medicine case study of a customer-service workshop evaluated with Automated Quality Monitoring, matched comparison agents, and a quasi-difference-in-differences design.
Jefferson Maps: Local Intelligence at Call Speed
A shared map of practices, specialties, and routes helped Jefferson outreach staff explain nearby care during live calls. It contained no patient information.
From public data to usable evidence
How one failed health-system profile became a research architecture for source acquisition, identity, governed interpretation, and publication.
Follow a question
Three ways into the work.
01What helps a patient reach care?
Start with the message, then follow the outreach pathway and the route to the clinic.
What does the evidence actually establish?
From counting appointments to evaluating a change and tracing a claim to its source.
How did I learn to build?
Computing, science, and the lessons that became personal on the clinical floor.
Independent lab
Open Informatics
For current projects, source repositories and their maturity boundaries, see Open Informatics. The research infrastructure case records the work and its evidence limits.
A problem to try · Synthetic data
One report says eight. Another says five.
What is each one counting? Look at the records, make a judgment, and see how the difference can be explained.
Invented records, not client or employer data. The sample does not establish attendance or completed care.
Correspondence
For writing, research conversation, or a general note, contact Cole. Commercial workflow assessment and analytics inquiries belong with Access Red Team.